7/3/2023 0 Comments Callcenter forums![]() All future trade ins will be done through Best Buy where you get cash to use towards the cost of your new phone. This was also frustrating because I lost my $700 worth of credit from my last trade in, which they fail to tell you at the time will be spread over 36 months. I decided to go ahead and pay off $400 to allow myself to upgrade, thinking a new phone might be my only choice. ![]() I use this phone for work and it frustrates me that AT&T doesn't seem to care. I'm still waiting to hear back from someone. Still not working, the tech person informed me he was going to elevate my issue and put it in ASAP status. After the 48 hours I called AT&T back and was dragged through the E-sim process again. After about 2 hours there, I left being told that it could take up tp 48 hours for my service to switch over and activate. The store at one point even tried their in store test sim which gave my phone service, but when they pulled it out and tried another new SIM card, nothing happened. Later that day I went to a different store and repeated much the same procedure. Nothing worked and the last thing she was told by customer service was to have me wipe my phone and try again after it reset, which of course didn't work. She attempted approximately 10 new SIM cards and tried E-sim as well. Apparently store employees do not have a direct line and have to jump through the same call center hoops customers do. The poor girl working was the only one in the store that day and I watched as she struggled to get help from customer service. I was there for almost three hours to no avail. I went to a local AT&T store to see if I could get some help. The girl on the phone allegedly switched me over and informed me to give it about 10 minutes and everything would be complete. I called in that day to have my phone moved from my Firstnet account to my Consumer account. Read the full article on the injixo blog.I have been without phone service since Monday November 21st. Let's examine the reasons in more detail, starting with who is responsible for measuring performance and making improvements. If people truly enjoy what they are doing and find other advantages in the job, compensation is less of a factor. While compensation is clearly a driver of call center attrition, it is generally not mentioned as the top reason why people stay. The lesson is clear: Getting people matched to the right job in the first place is one of the top things you can do to improve long-term retention. It’s interesting to note that job fit is the most common reason why people leave as well as why they stay. A summary of the results can be seen below. Our sister company The Call Center School recently conducted a study to find out exactly why contact staff leave or stay. Perhaps more importantly, it’s also critical to talk to happy staff and find out what keeps them there and constantly strive to reduce unwanted turnover. One of the responsibilities of call center managers and team leaders is to constantly assess the reasons why people leave the center. ![]() A common assumption is that call center attrition is simply a fact of life - it can't be controlled or 'fixed'. Staff turnover is higher in the contact center than in almost any other industry. Best Practice Events & Live Case Studies.Previous Virtual & Face-to-Face Conferences.2024 Customer Strategy & Planning (In-person). ![]()
0 Comments
Leave a Reply. |